Location: New York, NY

Poetry House Domestic Violence Shelter

Poetry House is a 20-bed residential domestic violence shelter. Survivors and their children have private bedrooms and share living, kitchen, playroom, and laundry facilities. In addition to support groups, counseling, legal advocacy and children’s services, families in shelter receive help in securing public assistance and other services, locating transitional and permanent housing, obtaining medical care, education and employment information, and planning for a safer future.


Good Shepherd Services (GSS) operates 100 programs, which help over 30,000 youth and family members in struggling neighborhoods throughout New York City. All GSS programs are united by a common goal—to create opportunities that help our participants succeed at school, at home, and in their community. The newly formed Mission & Culture Department, Anti-Racism & Equity Branch addresses that goal through the specific lens of creating equity and justice.

GSV Role

The GSV may provide a full array of in-person services and support including: case management, counseling, advocacy, self-sufficiency counseling, as well as child-related services or support to domestic violence (DV) survivors and their children who reside at Poetry House in Brooklyn. The GSV will collaborate in-person with on-site GSS staff to ensure the smooth day-to-day operation of the residence where a trauma-focused, anti-racist, and youth and family development approach is implemented amongst all staff and participants. Some virtual services may also be provided during the pandemic when public health issues remain a concern.

Day-to-day responsibilities include:

  • Provide in-person crisis intervention, case management services, counseling, housing advocacy, and self-sufficiency related support and referrals for domestic abuse survivor residents and their children.

  • Participate in weekly in-person or virtual supervision, case conferences, trauma-informed practice training, and other relevant trainings in order to learn about and offer high quality services to participants. 

  • Develop, implement, and/or assist in delivering varied in-person and/or virtual trainings, workshops, activities, and special events for shelter residents that support their continued safety, self-sufficiency, and well-being.

  • Assist in delivering in-person or virtual 12-week Parenting Journey group for survivors alongside SHP staff at any of the program locations.

  • Participate in staff and resident house meetings in order to enhance and encourage the development of community within the residence.

  • Convene small groups of children in the shelter to lead recreational and/or socialization activities.

  • Utilize required agency and funder databases to record statisitcal and narrative case-related documentation as needed.

  • Collaborate with other GSS shelter staff to ensure that there is a safe, clean, welcoming, home-like environment in place for residents at all times.

  • Receive visitors and delieveries, ensuring the safety of residents as the primary objective in accomplishing day-to-day operations. 

  • Perform other duties as assigned.